Vmware:EXTREMELY URGENT PROBLEM WITH ESX 3.5 U2 and ESXi U2 - 2nd UPDT

Riporto dalla newsletter VMWare:

"...

Dear VMware Customers,

We have released the express patches for the product expiration issue. Please go to http://www.vmware.com/go/esxexpresspatches for more information.

Problem:

An issue has been discovered by many VMware customers and partners with ESX/ESXi 3.5 Update 2 where Virtual Machines fail to power on or VMotion successfully. This problem began to occur on August 12, 2008 for customers that had upgraded to ESX 3.5 Update 2. The problem is caused by a build timeout that was mistakenly left enabled for the release build.

The following message is displayed in the vmware.log file for the virtual machine:

This product has expired. Be sure that your host machine's date and time are set correctly.
There is a more recent version available at the VMware web site: http://www.vmware.com/info?id=4.
--------------
Module License Power on failed.

Affected Products:

- VMware ESX 3.5 Update 2 & ESXi 3.5 Update 2.

- The problem will be seen if ESX350-200806201-UG is applied to a system.

- No other VMware products are affected.

Resolution:

VMware Engineering has produced express patches for impacted customers to resolve the issue.

FAQ:

1. What do the express patches do?

There are two express patches: one for ESX 3.5 Update 2 and one for ESXi 3.5 Update 2. They are specifically targeted for customers who have installed or fully upgraded to ESX/ESXi 3.5 Update 2 or who have applied the ESX350-200806201-UG patch to ESX/ESXi 3.5 or ESX/ESX 3.5 Update 1 hosts. For customers who haven’t done either, these express patches should not be applied.

To be noted is that these patches have been validated to work with esxupdate. However, testing with the VMware Update Manager is still under way. In subsequent communications, we will provide confirmation whether the patches work with VMware Update Manger or if a re-spin is required.

We are currently testing an option to apply the patch without requiring VMotion or VM power-off and re-power-on at the point of patch application. To immediately refresh vmx on the VM, one can VMotion off running VMs, apply the patches and VMotion the VMs back. If VMotion capability is not available, VMs can be powered off before the patches are applied and powered back on afterwards.

2. When will VMware re-issue the upgrade media and patch bundles?

VMware plans to re-issue upgrade media by 6pm, August 13 PST and all update patch bundles later in the week. We will provide an ETA for the update patch bundles subsequently.

NOTE:

• An upgrade media refers to ESX 3.5 Update 2 ISO, ESXi 3.5 Update 2 ISO, ESX 3.5 Update 2 upgrade tar and zip files. They are for customers who haven’t installed or upgraded to ESX/ESXi 3.5 Update 2 but wish to.

• The "patch bundles" here refer to those released at GA. They are for customers who do not wish to do a full upgrade to ESX/ESXi 3.5 Update 2, but apply patches that are deemed necessary to hosts running ESX/ESXi 3.5 or ESX/ESXi 3.5 Update 1. They are not the same as the express patch which is described above.

3. Why does VMware plan to re-issue the upgrade media before the patch bundles?

Since we can complete building and testing of the upgrade media before the patch bundles, we want to make that available to customers right away instead of re-issuing all the binaries later in the week.

..."

VMWare: EXTREMELY URGENT PROBLEM WITH ESX/ESXi 3.5 Update 2

Riporto dalla newsletter VMware:

"...

Dear VMware Customers,

Please find the latest update about the product expiration issue. From this point on, we’ll provide an update every two hours. Thanks.

Problem:

An issue has been discovered by many VMware customers and partners with ESX/ESXi 3.5 Update 2 where Virtual Machines fail to power on or VMotion successfully. This problem began to occur on August 12, 2008 for customers that had upgraded to ESX 3.5 Update 2. The problem is caused by a build timeout that was mistakenly left enabled for the release build.

Affected Products:

• VMware ESX 3.5 Update 2 & ESXi 3.5 Update 2
• Reports of problems with ESX 3.5 U1 with the following 3.5 Update 2 patch applied.
          1. ESX350-200806201-UG
• No other VMware products are affected.

What has been done?

• Product and Web teams pulled the ESX 3.5 Update 2 bits from the download pages last night so no more customers will be able to download the broken build.
• VMware Engineering teams have isolated the cause of the problem and are working around the clock to deliver updated builds and patches for impacted customers.
• A Knowledgebase article has been published (http://kb.vmware.com/kb/1006716), but traffic to the knowledgebase is causing time outs. A new static page has been published at http://www.vmware.com/support/esx35u2_supportalert.html that customers and partners will be able to view.
• The phone system has been updated to advise customers of the problem
• Vmware partners have been notified of the issue.

Workarounds:

1. Do not install ESX 3.5 U2 if it has been downloaded from VMware’s website or elsewhere prior to August 12, 2008.

2. Set the host time to a date prior to August 12, 2008. This workaround has a number of very serious side affects that could impact product environments. Any Virtual Machines that sync time with the ESX host and serve time sensitive applications would be broken. These include, but are not limited to database servers, mail servers, & domain administration systems.

Next Steps:
VMware to notify customers who have downloaded this version and provide an update every two hours.

Resolution:

VMware Engineering has isolated the root cause and is working to produce an express patch for impacted customers today. The target timeframe is 6pm, August 12, 2008 PST.

FAQ:

1. What would this express patch do?
More information will be provided in subsequent communication updates.

2. Will VMware still reissue the upgrade media and patch bundles in the timeframe that has been communicated?
Yes. We still plan to reissue upgrade media by 6pm, August 13 PST (instead of noon, August 13 PST) and all update patch bundles later in the week. We will provide an ETA for the update patch bundles subsequently. NOTE: the "patch bundles" referred to here are for the patches listed above under "Affected Products" and the other bundles released at GA. They are not the same as the express patch which is targeted for 6pm, August 12, 2008 PST as stated above.

3. Why does VMware plan to reissue the upgrade media before the patch bundles? That is a wrong priority call!
This is not a matter of priority. Since we can get done building and testing the upgrade media before the patch bundles, we want to make that available to customers first instead of reissuing all the binaries later in the week.

4. Can VMware issue a patch that opens the licensing backdoor in the next hour as a critical measure?
There is no licensing backdoor in our code.

5. Does this issue affect VC 2.5 Update 2?
No.

6. What is VMware doing to make sure that the problem won’t happen again?
We are making improvements on all fronts. The product team had endeavored to deliver a release with support customers deem important. But we fell short and we are deeply sorry about all the disruption and inconveniences we have caused. We have identified where the holes are and they will be addressed to restore customers’ confidence.

..."